Role: Problem Manager
The Problem Manager is accountable for the overall lifecycle of all problems. The main objective is to prevent incidents from occurring and minimize the impact of the incidents that cannot be prevented.
Relationships
Performs:
Identify Workaround And Update Known Error Database
Investigate Problem And Identify Root Cause
Responsible for:
Additionally Performs:
Modifies:
Known Error Record
Root Cause Analysis
Stakeholder Communication
